I want to give a big shout out to Jim Copeland. We were having some huge issues with a one of our computers that a new employee was having and he went above and beyond the call of duty.

It would have been easy to just “send us a new computer” and I would have rolled with it. However, Jim spent a big chunk of his time working through a variety of possible problems to identify the one we had. It was not a quick or easy fix. But it got done. Additionally, I had been speaking with this new employee about the “Benchmark way of doing things” and this made quite the impression.

She got the idea very quickly that we don’t just talk a good game here about great service and going the extra mile. Please recognize Jim for doing exactly that, going the extra mile!

Dylan Kramer — Branch Manager in Oakbrook Terrace, IL