Talk about Benchmark Magic!! This was Houdini-like!

This past Friday while in the meeting in Key Biscayne[ on the Benchmark Production Trip for 2017], my Loan Manager Tim let me know the desk review on the loan for my personal Financial Planner came in quite a bit lower. A field review was now needed, and those can take 3-4 days. Of course closing was the following Thursday, (back to back closing and moving trucks lined up et al) so with TRID we needed to get the field review back on Monday, clear to close through Vicki in underwriting, lockdesk cleared and closing docs out to the attorney by end of biz on Monday. And this was Friday late morning… Ummm. Good luck with that…!!

I got with Poulin, who had us circle the wagons with Debbie Neill for a super-rush appraisal request for the field review.

We received the field review Monday early afternoon, value was confirmed, and within an hour we had Clear to Close, and closing department was getting docs out.

I have been in this biz for 27+yrs, and even when I owned my own company, I would not have thought it possible for this to happen in our crazy industry.

THANK YOU to Tim Jones, Jim Poulin, Vicki Maley, Debbie Neill, lockdesk, and our amazing closing department.
It is an honor to work with all of you; the focus is always on the client, and THAT is what makes the Benchmark Magic so powerful!!

Great job all! Happy Client Out of the Hat trick a success!

Chris Young — Greensboro NC Branch Manager