Making a prospect a Client is a process – it not an event. So many folks are involved in the process once the prospect goes under contract…we have the set-up folks, we have the appraisal department, we have the lock desk, we have the underwriter, we have a ton of people working on the request for financing however none of them, in my opinion, have the pressure to get everything done turbo fast like the Closer does. Yes, every department is important but the Closers are the ones who are closest to the finish line and they are really the ones who make sure we finish the race on schedule – many forget how something started but everyone remembers how we finish. When we finish strong, we do not create ‘raving fans’ we create ‘disciples’!

Every transaction the Closers make sure we cross the finish line and make us look good not only to our Clients but also to our Partners. I am thankful to all the folks in the Closing Department who make this happen every day for the Raleigh Branch – they are ALL are 5 Star! There are 4 ROCKSTARS I would like to highlight (in alphabetical order):

Velma Gray
Patti Jamme
Rudy Lugo
Shannon Turner

Everyday these 4 ROCKSTARS and the entire Closing Team grinds to make it happen – I am thankful for EVERYONE in the Closing Department!

In closing, good people have good leaders – I am thankful that Jody Price’s leadership in the Closing Department and I am truly thankful for Kay Domm as well.

Kevin Martini — Branch Manager in Raleigh, NC