Beth O’Day Underwriter, DE/SAR to Angela Markey & the Lending Technology Team:

This week I was so pleasantly surprised to find certain tasks that would hang me up for minutes (2-3 minutes) several times a day, became instantaneous! The first day I thought it was fluke, but on day 2 I did a dance in my chair and immediately emailed the help desk to find out who was responsible for this magical accomplishment.  Angela & her team work tirelessly & most often thanklessly to keep Encompass running for us, to make changes when they are needed and  to find ways to optimize it for us.  They are unsung heroes & I wanted to recognize them for the tremendous work they are doing.  I’m so grateful, this improvement is going to save me time and make me more efficient and productive.  You guys rock! Kudos to all of you!!!

Jennifer Ekberg LOA to Benchmark Team:

I am fairly new to your family, January 2021, but I wanted to personally let you know that once again your team went above and beyond for a veteran borrower. Your team continues to amaze me time and time again! I have never worked for a company that goes so above and beyond. We had a few hiccups along the way with this file. Long story short we had to redisclose after a CTC and there were so many moving parts and then throw in a federal holiday!! Your team rose to the challenge. Michael Chase, Jennifer DeGroot, Jennifer Jones, Rachel, Burdette, Dennis Deford all worked after 5pm CST to assist me getting the LE redisclosed, so the CD could go out the next day and close on time. I am proud to say I am part of the #BenchmarkNeverQuits family.

Beth O’Day Underwriter, DE/SAR to Angela Hicks:

I wanted to take a moment to share my gratitude for Angela Hicks! She’s a regular hero for me (and I’m sure so many others).  Whenever she solves and issue for me in Encompass, she sends screen shots & explanations so that I can learn what happened or needed to be done.  She goes above and beyond just fixing the issue, she educates me.  I’ve never had that in an Help Desk.  I don’t know what I would do without her & often think when dealing with other programs & applications in my life, if only I had Angela to fix this for me  

Benchmark Omaha, NE to Steve Crispin and Servicing Department:

Stephen Crispin –

Steve worked tirelessly on a loan calculator project/document that we were able to give our preferred partners that just absolutely ROCKED!  There was a ton of back and forth and variables that went into the project but he stuck with us and was so gracious with all the changes we requested!!!!

Thank You, Steve!!

Servicing Department –

We have had a ton of calls lately about escrow shortages (May, am I right?) and weird insurance issues and the servicing team has gone above and beyond in helping us the last couple months. They are always amazing – I speak with them often and they are probably tired of hearing from me!  We appreciate your responsiveness, your helpfulness and also your patience – sometimes these issues are tricky and the guidance you provide is second to none!

Servicing Rocks!