Hi Debbie[Appraisal Customer Service Manager]/Laurie[Condo Project Coordinator]:

Thanks to both of you, we were able to get a Clear to Close in time for next week’s closing.

Our borrower’s MUST move ASAP in order to care for their very ill daughter and to be able to act as guardians for their grandchildren (see the attached letter).

The area they needed to move to which is near to their daughter is a VERY hot neighborhood with many offers on every new listing.

As the seller was ready to accept a cash offer, I made a promise to the seller’s side that we would close this loan in 3 weeks.

Both of you played a huge role in taking it upon yourselves to make this a priority in your work day as well as the evening to make sure the Appraisal and the Condo review happened as quickly as possible.

Thank you both for being behind us when the extraordinary was needed.. You really came through and we truly appreciate it!

Best Regards,

Jay Lillianthal — Sr. Loan Originator in Freehold, NJ