Just wanted to take a moment to give kudos, brownie points, and a gold star to Eric [Lan]. I’ve only had a couple IT needs, but Eric goes above and beyond helping out. His communication/knowledge/follow up, are top notch!!! I’ve owned and operated a computing consulting company, and would have loved to have Eric as part of my staff.
Nancy Massa — Sr. Loan Officer in Balboa Island, CA
I want to give a big shout out to Jim Copeland. We were having some huge issues with a one of our computers that a new employee was having and he went above and beyond the call of duty.
It would have been easy to just “send us a new computer” and I would have rolled with it. However, Jim spent a big chunk of his time working through a variety of possible problems to identify the one we had. It was not a quick or easy fix. But it got done. Additionally, I had been speaking with this new employee about the “Benchmark way of doing things” and this made quite the impression.
She got the idea very quickly that we don’t just talk a good game here about great service and going the extra mile. Please recognize Jim for doing exactly that, going the extra mile!
Dylan Kramer — Branch Manager in Oakbrook Terrace, IL
I just wanted to take a moment and to let you know what a HELP Ethan Marshall was on a file —- he was patient/professional and very knowledgeable. As a loan officer, there is always a sense of urgency because I am moving to the next file and it gets frustrating when you know what you NEED the system to do, but do not know HOW to make it happen!!
Thanks so much!!
Becky Rockwell — Branch Manager in Kingsport, TN
I am super satisfied with the level of service that Benchmark’s IT department gives. Eric Lan always goes above and beyond to help with our tech issues. Actually, he made a special point to follow up on an issue from Friday where we had to call the local IT to look at a possible bad hard drive. He fits the Core Values that Benchmark lives by! I appreciate everyone there.
Tami Brown — Administrative Assistant to Marty Preston in Lexington, KY
Eric Lan is always professional, quick, knowledgeable and eager to help! Each time I have had computer challenges and have called, he has helped me with excellence!
Thomas Ray — Branch Manager in Greenville, SC
I just wanted to say thank you again for spending time with us last week. The training was amazing and we all appreciate the tools that were given to us. So far, we have really utilized the booklets and when we have questions, EVERYONE gets back to us right away. You guys gave us a great foundation and I’m really happy I’m a part of the Benchmark team! Thanks again and have a great weekend!!!
Malika Delaney | Andrew Soss Branch – Newport Beach, CA
I wanted to take a moment to tell you how much Michelle and I appreciate Jordan, Ethan & Eric.
They are always so very helpful, and have the patience of saints!
They are definitely a great asset to your team, and Benchmark overall.
Thank you.
– Kathleen Rihely | Benchmark Funding Team – Plano, Texas